§ Mr. David NicholsonTo ask the Secretary of State for Transport if he has any plans to monitor the standards of service offered by National Express Bus Company and other national coach companies, and complaints thereon by customers; and if he will make a statement.
§ Mr. PortilloThe services offered by National Express Bus Company and other coach operators are a matter for their commercial judgment. Any customer complaints can be dealt with by normal consumer protection legislation. Long-distance services were deregulated under the Transport Act 1980, but operators are still subject to the control of PSV operator licensing. PSV drivers are subject to driver licensing and driver hours legislation.