§ 58. Mr. SquireTo ask the Secretary of State for Social Security if he will indicate when the operational strategy will be up and running.
§ Mr. Peter LloydWe have recently brought forward our plans to implement the operational strategy, our huge computerisation programme for social security. We will now complete the computerisation of the main social security benefits handled by local offices by the middle of 1991, nine months earlier than previously planned. The operational strategy will transform the administration of social security, bringing major improvements in service and efficiency, and in job satisfaction for our staff.