§ Mrs. Renée Shortasked the Secretary of State for Social Services what complaints he has had from Civil Service unions about the behaviour of the specialist claims control investigators toward claimants and in benefit offices; and if he will make a statement.
§ Mr. RossiOn 16 June 1982 two of the Civil Service unions submitted a paper which set out their views on the operation of specialist claims control and included allegations about the behaviour of some investigators. The paper is at present being studied and the unions have been asked to supply, where possible, details of the claimants and staff involved in the cases referred to in the paper in order that any necessary investigations can be made.
§ Mrs. Renée Shortasked the Secretary of State for Social Services if he will publish guidelines under which the specialist claims control investigators operate.
§ Mr. RossiNo. It would not be in the public interest to publish details of how the investigators operate.