§ Mr. Greville Jannerasked the Secretary of State for Wales whether persons employed by his Department who deal with the public by telephone are required to identify themselves at the citizen's request; whether any, and if so what, category of employee of his Department is forbidden to give his name at the request of a member of the public who speaks to him by telephone; if so, on what occasions and for what reasons; and whether he will instruct all those employed by his Department who have contact with the public by telephone to give their names at the caller's request.
§ Mr. Nicholas EdwardsAll officers employed in my Department are required to be as helpful as possible in dealing with telephone inquiries and no officer is forbidden to give his name at the request of a member of the public.