§ Mr. GEORGE TERRELLasked the Postmaster-General the number of complaints received since the taking over the telephones by the state of faults and failures to give an efficient telephone service?
865W
§ Mr. HERBERT SAMUELThe number of letters relating to line and apparatus faults, service difficulties and complaints in866W connection with the telephone service received by the Post Office is as follows:—
London. Provinces. Month. Number of complaints. Percentage to number of telephones working. Number of complaints. Percentage to number of telephones working. 1912. January … … … … 4,803 2.14* 7,813 1.85 February … … … … 5,508 2.45* 5,389 1.24 March … … … … 4,498 1.99 5,387 1.23 April … … … … 3,379 1.48 5,309 1.2 May … … … … 4,414 1.92 4,706 1.06 June … … … … 4,495 1.95 5,222 1.16 July … … … … 5,328 2.3† 5,862 1.3 August … … … … 3,237 1.39 5,441 1.2 September … … … … 3,163 1.36 4,807 1.06 October … … … … 4,111 1.75 5,244 1.11 November … … … … 3,840 1.63 6,372 1.34 December … … … … 3,567 1.5 6,959 1.45 1913. January … … … … 3,708 1.56 11,334 2.35‡ * Transfer of subscribers lines in connection with the closing of the old A venue and Westminster Exchanges. † Four thousand subscribers lines transferred from various exchanges to other exchanges. ‡ Serious interruption of service due to snowstorms in the North and Midlands.