§ Mr. Jim Cunningham
To ask the Secretary of State for Trade and Industry what discussions her Department has had with(a) Royal Mail and (b) Postwatch on quality of service. 
§ Mr. Timms
The Department has regular discussions with both Royal Mail and Postwatch on a variety of topics including Royal Mail's quality of service.
Royal Mail's top priority is to improve its quality of service performance. It has drawn up detailed plans to tackle the recent problems and Ministers have Allan Leighton's personal assurance that these will be implemented vigorously. We are confident that the management is committed and determined to put things right.