HC Deb 14 January 2002 vol 378 c84W
Mr. Drew

To ask the Chancellor of the Exchequer if he will investigate the role of insurance companies in delays in payouts to victims when there is a clear allocation of responsibility to guilty parties. [27019]

Ruth Kelly

The financial ombudsman scheme and the courts provide means of redress for policyholders if they believe there are unjustifiable delays.