§ Mr. DrewTo ask the Secretary of State for Environment, Food and Rural Affairs if she will make a statement on the complaints procedures EAGA have in force. [33130]
§ Mr. Meacher[holding answer 5 February 2002]: EAGA Partnership is one of the two scheme managers for the Government's Home Energy Efficiency Scheme 921W (HEES) in England. HEES is marketed as the Warm Front Team and is the Government's main programme for tackling fuel poverty in the private sector.
EAGA Partnership's complaint procedure is accredited to British Standard ISO 9002. A copy of the procedure is attached and a copy will be placed in the Library of the House. EAGA is currently reviewing its complaint system and an updated version will be sent to the hon. Member for Stroud and placed in the Library of the House.
Over 250,000 householders have been assisted since the launch of the Home Energy Efficiency Scheme (HEES) on 1 June 2000. The number of complaints received by the Department since that date concerning EAGA Partnership's three regions is 330 or 0.1 per cent. of work completed.