§ Mr. CohenTo ask the Secretary of State for the Environment, Transport and the Regions, pursuant to his answer of 15 November 2000,Official Report, column 652W, on London Underground, if he will provide the figures for the performance targets for the year April 1998 to March 1999. [140427]
§ Mr. HillThe performance targets set for London Underground in respect of the year 1998–99 were announced on 12 November 1998,Official Report, columns 278–80W.
616WThe targets were as follows:
1998–99 Targets Excess journey time (minutes) 6.25 Escalators: percentage of scheduled service hours operated 91.4 Lifts: percentage of scheduled service hours operated 93.8 Reliability of service: percentage kilometres operated 96.9 Customer satisfaction ratings Train and station cleanliness 69 Security and safety 83 Staff helpfulness and availability 70 Train and station information 75 Train service 77 Financial targets Operating cost per train kilometre £10.28 LUL gross margin £310 million