NHS Direct (Hansard, 28 February 2000)

§ Mr. Lidington
To ask the Secretary of State for Health what performance indicators and targets he has set for NHS Direct for 1999–2000. [112018]

§ Ms Stuart
NHS Direct, as a new service, was not subject to explicit performance indicators and targets during 1999–2000. As the service develops, indicators on service responsiveness will be formalised through service level agreements, and NHS Direct sites will be budgeted to be able to handle a forecast number of calls each year.

§ Mr. Lidington
To ask the Secretary of State for Health what budget for NHS Direct was originally set by his Department; and what the expected out-turn is for the financial years 1999–2000 and 2000–01. [112017]

§ Ms Stuart
The 1999–2000 budget for "NHS Direct" was £54 million. The budget for 2000–2001 is not yet known. Final out-turn figures for the current financial year will not be available until the summer.

PCG baselines, allocations, targets and distances from target

Initial Final

PCG name Baseline (£000) Target (£000) DFT (£000) (%) Allocation (£000) Current target (£000) Current DFT (£000) (%)

Approved for PCT status

North East Lincolnshire 96,869 100,804 -3,935 -3.90 103,673 106,320 -2,647 -2.49

Central Derby 59,015 63,038 -4,023 -6.38 64,810 67,381 -2,571 -3.82

Newark and Sherwood 63,178 63,985 -807 -1.26 67,229 68,277 -1,048 -1.53

Mansfield 55,977 54,765 1,212 2.21 59,427 58,439 988 1.69

Epping Forest 62,200 59,500 2,700 4.54 66,372 63,412 2,960 4.67

Tendring 77,329 86,391 -9,062 -10.49 82,269 92,070 -9,801 -10.65

Fenland 50,878 50,595 283 0.56 54,341 54,064 277 0.51

Peterborough North 60,381 61,544 -1,163 -1.89 64,738 65,763 -1,025 -1.56

Peterborough South 46,433 46,680 -247 -0.53 49,708 49,880 -172 -0.35

Southend 98,035 102,892 -4,857 -4.72 105,756 110,338 -4,582 -4.15

Nelson and West Merton 87,936 85,909 2,027 2.36 93,524 91,367 2,157 2.36

North Hillingdon¹ 53,031 53,559 -528 -0.99 56,455 56,983 -528 -0.93

Hayes and Harlington¹ 40,393 41,612 -1,219 -2.93 43,002 44,221 -1,219 -2.76

Uxbridge and West Drayton¹ 51,566 49,819 1,747 3.51 54,896 53,149 1,747 3.29

Poole Bay 49,229 53,045 -3,816 -7.19 52,431 55,954 -3,523 -6.30

Poole Central and North 48,204 46,885 1,319 2.81 50,710 49,458 1,252 2.53

Daventry and South Northants 44,106 44,398 -292 -0.66 46,963 47,238 -275 -0.58

Southampton East Healthcare 68,366 70,938 -2,572 -3.63 73,070 75,608 -2,538 -3.36

Manchester South 97,356 93,745 3,611 3.85 102,514 99,030 3,484 3.52

Hertsmere 50,000 51,170 -1,170 -2.29 52,839 54,435 -1,596 -2.93

West Norfolk 76,761 75,634 1,127 1.49 81,739 80,819 920 1.14

Applied for PCT status

Airedale 68,146 64,708 3,438 5.31 72,680 69,242 3,438 4.97

Bradford City 83,966 85,306 -1,340 -1.57 89,944 91,284 -1,340 -1.47

Bradford North 53,404 53,608 -204 -0.38 57,160 57,364 -204 -0.36

Bradford South and West 85,831 87,725 -1,894 -2.16 91,978 93,872 -1,894 -2.02

Sunderland West 65,343 63,311 2,032 3.21 69,660 67,494 2,166 3.21

North Lincolnshire 91,937 88,002 3,935 4.47 95,466 92,819 2,647 2.85

Doncaster Central 61,449 63,818 -2,369 -3.71 65,560 68,087 -2,527 -3.71

St. Albans 48,184 47,323 861 1.82 51,504 50,343 1,162 2.31

Colchester 79,790 84,748 -4,958 -5.85 84,960 90,319 -5,359 -5.93

Thurrock 75,088 74,430 658 0.88 80,396 79,817 579 0.73

Basildon 60,569 59,246 1,323 2.23 64,809 63,534 1,275 2.01

Lowestoft 43,343 43,471 -128 -0.29 45,569 45,858 -289 -0.63

Greater Yardley 49,811 47,577 2,234 4.70 52,956 50,669 2,287 4.51

Birmingham North East 46,204 45,528 676 1.48 49,176 48,486 690 1.42

Herefordshire 92,730 92,730 0 0.00 98,713 98,713 0 0.00

Stoke North 63,384 65,647 -2,263 -3.45 67,941 70,265 -2,324 -3.31

Bexley 120,649 123,755 -3,106 -2.51 127,208 130,315 -3,107 -2.38

PCG baselines, allocations, targets and distances from target
	Initial	Final
PCG name	Baseline (£000)	Target (£000)	DFT (£000)	(%)	Allocation (£000)	Current target (£000)	Current DFT (£000)	(%)
Approved for PCT status
North East Lincolnshire	96,869	100,804	-3,935	-3.90	103,673	106,320	-2,647	-2.49
Central Derby	59,015	63,038	-4,023	-6.38	64,810	67,381	-2,571	-3.82
Newark and Sherwood	63,178	63,985	-807	-1.26	67,229	68,277	-1,048	-1.53
Mansfield	55,977	54,765	1,212	2.21	59,427	58,439	988	1.69
Epping Forest	62,200	59,500	2,700	4.54	66,372	63,412	2,960	4.67
Tendring	77,329	86,391	-9,062	-10.49	82,269	92,070	-9,801	-10.65
Fenland	50,878	50,595	283	0.56	54,341	54,064	277	0.51
Peterborough North	60,381	61,544	-1,163	-1.89	64,738	65,763	-1,025	-1.56
Peterborough South	46,433	46,680	-247	-0.53	49,708	49,880	-172	-0.35
Southend	98,035	102,892	-4,857	-4.72	105,756	110,338	-4,582	-4.15
Nelson and West Merton	87,936	85,909	2,027	2.36	93,524	91,367	2,157	2.36
North Hillingdon¹	53,031	53,559	-528	-0.99	56,455	56,983	-528	-0.93
Hayes and Harlington¹	40,393	41,612	-1,219	-2.93	43,002	44,221	-1,219	-2.76
Uxbridge and West Drayton¹	51,566	49,819	1,747	3.51	54,896	53,149	1,747	3.29
Poole Bay	49,229	53,045	-3,816	-7.19	52,431	55,954	-3,523	-6.30
Poole Central and North	48,204	46,885	1,319	2.81	50,710	49,458	1,252	2.53
Daventry and South Northants	44,106	44,398	-292	-0.66	46,963	47,238	-275	-0.58
Southampton East Healthcare	68,366	70,938	-2,572	-3.63	73,070	75,608	-2,538	-3.36
Manchester South	97,356	93,745	3,611	3.85	102,514	99,030	3,484	3.52
Hertsmere	50,000	51,170	-1,170	-2.29	52,839	54,435	-1,596	-2.93
West Norfolk	76,761	75,634	1,127	1.49	81,739	80,819	920	1.14
Applied for PCT status
Airedale	68,146	64,708	3,438	5.31	72,680	69,242	3,438	4.97
Bradford City	83,966	85,306	-1,340	-1.57	89,944	91,284	-1,340	-1.47
Bradford North	53,404	53,608	-204	-0.38	57,160	57,364	-204	-0.36
Bradford South and West	85,831	87,725	-1,894	-2.16	91,978	93,872	-1,894	-2.02
Sunderland West	65,343	63,311	2,032	3.21	69,660	67,494	2,166	3.21
North Lincolnshire	91,937	88,002	3,935	4.47	95,466	92,819	2,647	2.85
Doncaster Central	61,449	63,818	-2,369	-3.71	65,560	68,087	-2,527	-3.71
St. Albans	48,184	47,323	861	1.82	51,504	50,343	1,162	2.31
Colchester	79,790	84,748	-4,958	-5.85	84,960	90,319	-5,359	-5.93
Thurrock	75,088	74,430	658	0.88	80,396	79,817	579	0.73
Basildon	60,569	59,246	1,323	2.23	64,809	63,534	1,275	2.01
Lowestoft	43,343	43,471	-128	-0.29	45,569	45,858	-289	-0.63
Greater Yardley	49,811	47,577	2,234	4.70	52,956	50,669	2,287	4.51
Birmingham North East	46,204	45,528	676	1.48	49,176	48,486	690	1.42
Herefordshire	92,730	92,730	0	0.00	98,713	98,713	0	0.00
Stoke North	63,384	65,647	-2,263	-3.45	67,941	70,265	-2,324	-3.31
Bexley	120,649	123,755	-3,106	-2.51	127,208	130,315	-3,107	-2.38