§ Ms Glenda Jackson
The Franchising Director's office currently publishes information from train operators' Passenger Charters in its Quarterly Bulletin. Charter punctuality information does not normally include trains on Sundays, or trains delayed for reasons outside the control of the industry. This is likely to mean that the majority of trains with extended journeys from planned engineering works or following major incidents are excluded. The Franchising Director is currently consulting on improved public performance measures.