§ 27. Sir Sydney ChapmanTo ask the Secretary of State for Social Security if she will make a statement on the telephone facilities for dealing with inquiries to benefits agencies. [14658]
§ Mr. Keith BradleyTelephones are used extensively by Agency officers to provide information and advice to customers and their representatives.
83WThe Benefits Agency is leading a project to ensure that the telephone service provided by the Department's Executive agencies, meets customer needs now, and in a future modernised Social Security delivery system.