§ Mr. Patrick ThompsonTo ask the Chancellor of the Duchy of Lancaster if he has set the performance targets for the Security Facilities Executive; and if he will make a statement. [39940]
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§ Mr. FreemanI have set the following performance targets for SAFE for the financial year 1996–97. I recognise that the income and expenditure of the agency will be affected by the proposed sale of the custody service in early 1997. I will take this into account in due course.
- Financial
- Achieve:
- 100 per cent. full cost recovery in accruals terms including 6 per cent. cost of capital but excluding restructuring costs
- 91 per cent. full recovery in accruals terms including 6 per cent. cost of capital and restructuring costs
- The 100 per cent. full cost recovery target was achieved for 1995–96.
- Produce a surplus of £1 million (excluding restructuring costs). This target was not achieved in 1995–96.
- Sales
- Achieve a sales turnover of £40 million. This target was achieved in 1995–96.
- Efficiency
- Achieve no less than 4 per cent. efficiency gain in running costs.
- Quality of Service
- Achieve a weighted 91 per cent. satisfaction rating in customer satisfaction surveys. The target of 90 per cent. was achieved in 1995–96.
- Achieve for GCS and IDS operations and maintain for all other businesses the standards of ISO 9000 on quality management systems. This target was achieved for GCS/IDS workshop, custody services and special services group in 1995–96.
- Prepare statement of intent and begin programme leading to Investors in People accreditation in 1998. This is a new target.
- Environment
- Achieve an annual average of 25.5 miles per gallon for the GCS/IDS fleet. The target—of 25 miles per gallon—was achieved in 1995–96.