§ Mr. Patrick ThompsonTo ask the Chancellor of the Duchy of Lancaster what performance targets he has set for the Central Office of Information for the current year. [39939]
§ Mr. FreemanMy primary objective for the Central Office of Information is to complete the implementation of changes announced on 23 November last year that will refocus the work of the agency and increase its efficiency.
The key performance targets for COI in 1996–97 will be:
- Finanicial
- To break even before exceptional items in modified historical cost terms, after recovering all costs, including interest on borrowings.
- Efficiency
- To achieve a 3 per cent. reduction in unit cost of output in real terms, before exceptional costs, while maintaining suitable levels of quality.
- Quality
- To equal or better the proportion of work delivered in accordance with specification during 1995–96.
- To equal or better the proportion of work delivered on time during 1995–96.
- To achieve an average score of 8.2 out of 10 for the COI customer satisfaction index.