§ Dr. WrightTo ask the Secretary of State for Transport (1) under what criteria the decision was taken to reduce the trigger for redress on the London underground; and what plans there are for further reductions;
(2) how much compensation has been paid from the date that the trigger for redress on the London underground was reduced to 15 minutes; and to how many commuters it has been paid;
(3) how much compensation was paid out in refund vouchers during the period that the trigger for redress on the London underground stood at 20 minutes; and to how many commuters it was paid.
§ Mr. NorrisThe decision to reduce the trigger for redress was taken by London Underground Ltd., with the support of the Government, in order to provide those using the network with a more effective right of redress. I understand that LUL has no current plans for further reductions.
London Underground paid out £208,283.60 in compensation in respect of 71,757 claims during the period when the trigger for redress stood at 20 minutes.
London Underground has so far paid out £274,533.70 in compensation in respect of 124,220 claims since the trigger for redress was reduced to 15 minutes.