Immigration Complaints Body

HC Deb 14 January 1994 vol 235 c339W

Mr. Allen

To ask the Secretary of State for the Home. Department if he will provide the full address and telephone numbers of the new immigration complaints body; and if he will make it available to all those wishing to lodge a formal complaint about their treatment at Gatwick airport on 21 December 1993.

Mr. Charles Wardle

Anyone who feels aggrieved by his or her treatment by the immigration and nationality department should write to:

• Immigration and Nationality Department
• Complaints Unit
• Room 1213
• Lunar House
• 40 Wellesley Road Croydon CR9 2BY Fax: [phone]

The independent complaints audit committee—CAC—recently appointed to monitor the complaints system, is not responsible for the investigation of individual complaints.

General correspondence for the CAC should be marked "Complaints Audit Committee" and sent to the above address at Lunar house.