§ Dr. Wright
To ask the Chancellor of the Duchy of Lancaster what is the total cost to date of all the public information published and distributed as a consequence of the citizens charter programme.
§ Mr. Waldegrave
A key aim of the charter is that customers should have ready access to public services through clear and effective information. It is not possible to provide a total cost for all the charter-related information published and distributed: charters, charter standard statements and explanatory leaflets have been issued by a wide range of public service providers, including Government Departments, agencies, natio-nalised industries and local authorities.