§ Mr. HinchliffeTo ask the Secretary of State for Health when she expects to introduce a citizens charter for carers and users of personal social services.
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§ Mr. YeoWe have no plans to do so at present. Our community care reforms are fully consistent with the principles on which the citizens charter rests. They set new84W standards in user and carer involvement in the assessment of individual need; they promote choice; and they ensure users have access to information and the right to complain.