§ Dr. WrightTo ask the Secretary of State for Education what recent reports and representations he has received on the effectiveness of the parents charter in helping parents who want to complain about their child's school; and what plans he has for a simple and accessible complaints system for schools.
§ Mr. ForthParents' complaints about schools are best dealt with locally as far as possible, and many schools and local education authorities provide advice to parents on complaints procedures.
The Government are committed to safeguarding and keeping under review parents' channels of complaint and rights to redress if they are dissatisfied. The Department is currently giving detailed consideration to the report of the National Consumer Council "When things go wrong at school", which we welcome as a contribution to that process of review.