§ Lord Campbell of Alloway
asked Her Majesty's Government:
What are the key performance targets for Her Majesty's Land Registry Executive Agency for 1992–93.
§ The Lord Chancellor (Lord Mackay of Clashfern)
The table below sets out the key performance targets that I have set for Her Majesty's Land Registry Executive Agency for 1992–93.52WA
HM Land Registry Executive Agency Key performance targets 1992–93 Indicator Target 1. PRODUCTIVITY Progressive reduction in unit costs To achieve or better a 6 per cent, improvement over the 3 year period 1991–92 to 1993–94 Progressive increase in output per post per year 2. QUALITY OF SERVICE Speed Percentage of pre-completion applications handled in three days 92 per cent. Average handling time for post-completion applications 6 weeks Accuracy Percentage of pre-completion applications handled free of error 99.65 per cent. Percentage of post-completion applications handled free of error 97.50 per cent. Complaints Number and kind of complaints Targets to be established 3. DEVELOPMENT OF LAND REGISTRATATION Number of registered titles compared with estimated potential titles1 Registered 14.50 million Potential 21.00 million New and converted computerised title compared with manual stock1 Computerised 6.00 million Manual 8.50 million 1 Activity in the conveyancing market and the consequent number of transactions directly affects totals at the year end.