HC Deb 24 April 1989 vol 151 cc429-30W
96. Mr. Gow

To ask the Minister for the Civil Service how he intends to improve the quality of service given by civil servants.

Mr. Luce

Improving delivery of services to the public is one of the major aims of the next steps initiative. In December 1988 my Department published a paper intended to stimulate discussion of this important area.