§ Mr. Rookerasked the Chancellor of the Exchequer if, he will make a statement outlining the parameters used to judge the efficiency of the Inland Revenue.
§ Mr. MooreIt is not possible to identify any one indicator that can be used for this purpose. Factors such as numbers of taxpayers dealt with, numbers of staff employed, tax collected and the cost of collection, and quality of service are all relevant. Information about these is given in section 2.13 of Cmnd. 9143-II (The Government's Expenditure Plans 1984–85 to 1986–87) and in chapter V of the 125th report of the Commissioners of Inland Revenue (Cmnd. 8947). Systems for setting and monitoring objectives and targets are also important. The department's plans for developing these are set out in Cmnd. 9058 (Financial Management in Government Departments).