HC Deb 15 March 1983 vol 39 cc149-50W
Mr. Greville Janner

asked the Secretary of State for Social Services whether he will take further steps to inform citizens of their rights to claim allowances and other benefits under schemes administered by or under his Department.

Mr. Newton

A wide range of action is currently being undertaken to ensure that people get the benefits to which they are entitled. Leaflets and forms are being simplified and improved, and are now distributed to post offices, citizens' advice bureaux, job centres, doctors' surgeries, health centres and voluntary groups. Benefit information is included in some order books; press and television campaigns are undertaken at key times; and television fillers, articles in specialist journals and the new "Social Security Notes", and letters to potential beneficiaries are also used. Information Officers give guidance through the media locally and nationally, including in the past year more than 1,000 broadcasts on local radio, and the Department is always willing to provide information to advice giving bodies. We shall continue to improve and update these measures.