HC Deb 04 August 1965 vol 717 c321W
40. Sir R. Thompson

asked the Postmaster-General, following correspondence with the hon. Member for Croydon, South, about the case of Mr. R. C. Jones, what steps he is taking to prevent a repetition of the errors and misunderstandings which were a feature of this case; and if he will ensure that disputed telephone charges are more promptly and efficiently handled by his Department in future.

Mr. Benn

I must apologise for the human errors on Mr. Jones' telephone bill which gave rise to the difficulties in this regrettable case. As the hon. Member will know, from the facts my hon. Friend has given him in correspondence the misunderstandings which arose were not all the fault of Post Office staff. Nevertheless, the attention of all concerned has already been drawn to the need to settle more promptly disputes of this kind especially when comparatively small amounts are involved.