HC Deb 24 February 1949 vol 461 c326W
97. Mrs. Mann

asked the Minister of Fuel and Power if he is aware that the housewives who have followed his advice and reported to their coal merchants regarding poor quality of coal have been informed by the merchants that complaints that coal merchants make to the Coal Board are treated with scant courtesy and that they are forced to take what is offered or go without; and what further steps he is taking to satisfy the dissatisfied householders who have to pay 4s. 6d. for a bag of poor quality coal.

Mr. Robens

The National Coal Board are anxious that every complaint made to their officers should be dealt with fairly and courteously and merchants have been fully informed as to the complaints procedure agreed by their representatives with the Board. If my hon. Friend will let me have details of any cases where merchants' complaints have not received proper attention, I will take them up with the Board.

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