A question on #DepartmentForWorkAndPensions #Complaints tabled by Mr Richard Holden on 23-06-2025 has been answered by Andrew Western.

Heading: Department for Work and Pensions: Complaints
Question ID: 1815327
UIN: 61873
House: Commons
Date tabled: 2025-06-23
Asking Member ID: 4813
Asking Member display name: Mr Richard Holden
Asking Member handle: RicHolden
Asking Member Twitter reference: @RicHolden
Member interest: false
Question text: To ask the Secretary of State for Work and Pensions, for what reason her Department’s online complaints process does not provide an acknowledgment or reference number upon submission.
Is named day: false
Date of holding answer:
Date answered: 2025-07-01
Date answer corrected:
Is holding answer: false
Is correcting answer: false
Answering Member ID: 4979
Answering Member display name: Andrew Western
Answering Member handle: andrewhwestern
Answering Member Twitter reference: @andrewhwestern
Correcting Member ID:
Correcting Member display name:
Correcting Member handle:
Correcting Member Twitter reference:
Answer text: DWP’s online complaints portal provides an automatic acknowledgement on receipt of all complaints, however, does not generate a complaint reference number at this stage. This is because the department handles all complaints initially through its early res...
Original answer text:
Comparable answer text:
Answering body ID: 29
Answering body name: Department for Work and Pensions
Tweeted: true