| Heading: |
Department for Work and Pensions: Complaints |
| Question ID: |
1815327 |
| UIN: |
61873 |
| House: |
Commons |
| Date tabled: |
2025-06-23 |
| Asking Member ID: |
4813 |
| Asking Member display name: |
Mr Richard Holden
|
| Asking Member handle: |
RicHolden
|
| Asking Member Twitter reference: |
@RicHolden
|
| Member interest: |
false |
| Question text: |
To ask the Secretary of State for Work and Pensions, for what reason her Department’s online complaints process does not provide an acknowledgment or reference number upon submission. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-07-01 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4979 |
| Answering Member display name: |
Andrew Western
|
| Answering Member handle: |
andrewhwestern
|
| Answering Member Twitter reference: |
@andrewhwestern
|
| Correcting Member ID: |
|
| Correcting Member display name: |
|
| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
DWP’s online complaints portal provides an automatic acknowledgement on receipt of all complaints, however, does not generate a complaint reference number at this stage. This is because the department handles all complaints initially through its early res... |
| Original answer text: |
|
| Comparable answer text: |
|
| Answering body ID: |
29 |
| Answering body name: |
Department for Work and Pensions |
| Tweeted: |
true |