Heading: |
Department for Work and Pensions: Complaints |
Question ID: |
1815327 |
UIN: |
61873 |
House: |
Commons |
Date tabled: |
2025-06-23 |
Asking Member ID: |
4813 |
Asking Member display name: |
Mr Richard Holden
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Asking Member handle: |
RicHolden
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Asking Member Twitter reference: |
@RicHolden
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Member interest: |
false |
Question text: |
To ask the Secretary of State for Work and Pensions, for what reason her Department’s online complaints process does not provide an acknowledgment or reference number upon submission. |
Is named day: |
false |
Date of holding answer: |
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Date answered: |
2025-07-01 |
Date answer corrected: |
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Is holding answer: |
false |
Is correcting answer: |
false |
Answering Member ID: |
4979 |
Answering Member display name: |
Andrew Western
|
Answering Member handle: |
andrewhwestern
|
Answering Member Twitter reference: |
@andrewhwestern
|
Correcting Member ID: |
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Correcting Member display name: |
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Correcting Member handle: |
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Correcting Member Twitter reference: |
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Answer text: |
DWP’s online complaints portal provides an automatic acknowledgement on receipt of all complaints, however, does not generate a complaint reference number at this stage. This is because the department handles all complaints initially through its early res... |
Original answer text: |
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Comparable answer text: |
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Answering body ID: |
29 |
Answering body name: |
Department for Work and Pensions |
Tweeted: |
true |