A question on #DepartmentForWorkAndPensions #Complaints tabled by Mr Richard Holden on 23-06-2025 has been answered by Andrew Western.

Heading: Department for Work and Pensions: Complaints
Question ID: 1815329
UIN: 61875
House: Commons
Date tabled: 2025-06-23
Asking Member ID: 4813
Asking Member display name: Mr Richard Holden
Asking Member handle: RicHolden
Asking Member Twitter reference: @RicHolden
Member interest: false
Question text: To ask the Secretary of State for Work and Pensions, whether the Government plans to reform the complaints process to allow the Parliamentary and Health Service Ombudsman to intervene earlier in cases of excessive delay by her Department.
Is named day: false
Date of holding answer:
Date answered: 2025-07-01
Date answer corrected:
Is holding answer: false
Is correcting answer: false
Answering Member ID: 4979
Answering Member display name: Andrew Western
Answering Member handle: andrewhwestern
Answering Member Twitter reference: @andrewhwestern
Correcting Member ID:
Correcting Member display name:
Correcting Member handle:
Correcting Member Twitter reference:
Answer text: DWP’s online complaints portal provides an automatic acknowledgement on receipt of all complaints, however, does not generate a complaint reference number at this stage. This is because the department handles all complaints initially through its early res...
Original answer text:
Comparable answer text:
Answering body ID: 29
Answering body name: Department for Work and Pensions
Tweeted: true