| Heading: |
Department for Work and Pensions: Complaints |
| Question ID: |
1815329 |
| UIN: |
61875 |
| House: |
Commons |
| Date tabled: |
2025-06-23 |
| Asking Member ID: |
4813 |
| Asking Member display name: |
Mr Richard Holden
|
| Asking Member handle: |
RicHolden
|
| Asking Member Twitter reference: |
@RicHolden
|
| Member interest: |
false |
| Question text: |
To ask the Secretary of State for Work and Pensions, whether the Government plans to reform the complaints process to allow the Parliamentary and Health Service Ombudsman to intervene earlier in cases of excessive delay by her Department. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-07-01 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4979 |
| Answering Member display name: |
Andrew Western
|
| Answering Member handle: |
andrewhwestern
|
| Answering Member Twitter reference: |
@andrewhwestern
|
| Correcting Member ID: |
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| Correcting Member display name: |
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| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
DWP’s online complaints portal provides an automatic acknowledgement on receipt of all complaints, however, does not generate a complaint reference number at this stage. This is because the department handles all complaints initially through its early res... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
29 |
| Answering body name: |
Department for Work and Pensions |
| Tweeted: |
true |