| Heading: |
Revenue and Customs: Telephone Services |
| Question ID: |
1811370 |
| UIN: |
HL8289 |
| House: |
Lords |
| Date tabled: |
2025-06-10 |
| Asking Member ID: |
4689 |
| Asking Member display name: |
Lord Agnew of Oulton
|
| Asking Member handle: |
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| Asking Member Twitter reference: |
Lord Agnew of Oulton
|
| Member interest: |
false |
| Question text: |
To ask His Majesty's Government what proportion of interactions with His Majesty's Revenue and Customs customer service lines were classified as ‘failure demand’ resulting from (1) internal administrative errors, (2) unclear or misleading official guidanc |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-06-25 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4559 |
| Answering Member display name: |
Lord Livermore
|
| Answering Member handle: |
|
| Answering Member Twitter reference: |
Lord Livermore
|
| Correcting Member ID: |
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| Correcting Member display name: |
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| Correcting Member handle: |
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| Correcting Member Twitter reference: |
|
| Answer text: |
HMRC publishes its call waiting times here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports Last year, HMRC received extra funding to deploy additional customer service advisers. They are also investing in new technology which w... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
14 |
| Answering body name: |
Treasury |
| Tweeted: |
true |