| Heading: |
Government Departments: Standards |
| Question ID: |
1796869 |
| UIN: |
47906 |
| House: |
Commons |
| Date tabled: |
2025-04-24 |
| Asking Member ID: |
5090 |
| Asking Member display name: |
Tom Morrison
|
| Asking Member handle: |
thomasmorrison
|
| Asking Member Twitter reference: |
@thomasmorrison
|
| Member interest: |
false |
| Question text: |
To ask the Minister for the Cabinet Office, whether his Department has made an assessment of the potential impact of trends in levels of (a) customer service and (b) phone call response times across Government departments on people seeking to engage with |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-05-06 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
5305 |
| Answering Member display name: |
Georgia Gould
|
| Answering Member handle: |
georgia_gould
|
| Answering Member Twitter reference: |
@georgia_gould
|
| Correcting Member ID: |
|
| Correcting Member display name: |
|
| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
Departmental contact lines are not managed or run centrally. Therefore, each department is responsible for their own contact line, as well as customer service and response times. |
| Original answer text: |
|
| Comparable answer text: |
|
| Answering body ID: |
53 |
| Answering body name: |
Cabinet Office |
| Tweeted: |
true |