| Heading: |
Social Security Benefits: Telephone Services |
| Question ID: |
1761435 |
| UIN: |
28378 |
| House: |
Commons |
| Date tabled: |
2025-02-03 |
| Asking Member ID: |
5239 |
| Asking Member display name: |
Sarah Gibson
|
| Asking Member handle: |
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| Asking Member Twitter reference: |
Sarah Gibson
|
| Member interest: |
false |
| Question text: |
To ask the Secretary of State for Work and Pensions, how many calls to the Pension Service helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Pension Service following the caller b |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-02-11 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4979 |
| Answering Member display name: |
Andrew Western
|
| Answering Member handle: |
andrewhwestern
|
| Answering Member Twitter reference: |
@andrewhwestern
|
| Correcting Member ID: |
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| Correcting Member display name: |
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| Correcting Member handle: |
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| Correcting Member Twitter reference: |
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| Answer text: |
Response:Part (a)The table below shows the total number of unanswered calls (Calls Abandoned from Agent Queue) for The Pension Service, for each of the last 12 calendar months. Month YearDirectorateCalls Abandoned from Agent QueueFeb-2024Pension Service60... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
29 |
| Answering body name: |
Department for Work and Pensions |
| Tweeted: |
true |