| Heading: |
Department for Work and Pensions: Telephone Services |
| Question ID: |
1761471 |
| UIN: |
28414 |
| House: |
Commons |
| Date tabled: |
2025-02-03 |
| Asking Member ID: |
5158 |
| Asking Member display name: |
Rupert Lowe
|
| Asking Member handle: |
|
| Asking Member Twitter reference: |
Rupert Lowe
|
| Member interest: |
false |
| Question text: |
To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time people spent on hold for her Department was in 2024. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-02-11 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4979 |
| Answering Member display name: |
Andrew Western
|
| Answering Member handle: |
andrewhwestern
|
| Answering Member Twitter reference: |
@andrewhwestern
|
| Correcting Member ID: |
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| Correcting Member display name: |
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| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
The table below shows the Average Speed of Answer and Total Hold Time, in an hours, minutes and seconds (hh:mm:ss) format, for all people calling DWP during the calendar year, 2024. Calendar YearAverage Time to Answer (hh:mm:ss)Average Hold Time (hh:mm:ss... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
29 |
| Answering body name: |
Department for Work and Pensions |
| Tweeted: |
true |