| Heading: |
Driver and Vehicle Licensing Agency: Telephone Services |
| Question ID: |
1761472 |
| UIN: |
28415 |
| House: |
Commons |
| Date tabled: |
2025-02-03 |
| Asking Member ID: |
5158 |
| Asking Member display name: |
Rupert Lowe
|
| Asking Member handle: |
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| Asking Member Twitter reference: |
Rupert Lowe
|
| Member interest: |
false |
| Question text: |
To ask the Secretary of State for Transport, what the (a) average waiting time for people phoning and (b) time people spent on hold for the DVLA was in 2024. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-02-11 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4029 |
| Answering Member display name: |
Lilian Greenwood
|
| Answering Member handle: |
LilianGreenwood
|
| Answering Member Twitter reference: |
@LilianGreenwood
|
| Correcting Member ID: |
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| Correcting Member display name: |
|
| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
In the calendar year 2024, the average waiting time for someone telephoning the Driver and Vehicle Licensing Agency to be connected to an advisor was 12 minutes 8 seconds. |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
27 |
| Answering body name: |
Department for Transport |
| Tweeted: |
true |