| Heading: |
Business: Telephone Services |
| Question ID: |
1756309 |
| UIN: |
HL4136 |
| House: |
Lords |
| Date tabled: |
2025-01-16 |
| Asking Member ID: |
395 |
| Asking Member display name: |
Lord Blunkett
|
| Asking Member handle: |
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| Asking Member Twitter reference: |
Lord Blunkett
|
| Member interest: |
false |
| Question text: |
To ask His Majesty's Government what conversations Ministers of the Department of Business and Trade have had with major companies, including former publicly owned utilities, about withdrawing provision for customers to talk to staff directly via telephon |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-01-30 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
3792 |
| Answering Member display name: |
Baroness Jones of Whitchurch
|
| Answering Member handle: |
WhitchurchGirl
|
| Answering Member Twitter reference: |
@WhitchurchGirl
|
| Correcting Member ID: |
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| Correcting Member display name: |
|
| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
Ministers maintain a regular schedule of business visits and meetings, with firms of all sizes, including on the topic of customer engagement. Outside of this routine engagement the use of chat bots has not recently been recorded as part of these discussi... |
| Original answer text: |
|
| Comparable answer text: |
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| Answering body ID: |
214 |
| Answering body name: |
Department for Business and Trade |
| Tweeted: |
true |