| Heading: |
Service Complaints Ombudsman |
| Question ID: |
1757601 |
| UIN: |
HL4256 |
| House: |
Lords |
| Date tabled: |
2025-01-21 |
| Asking Member ID: |
1544 |
| Asking Member display name: |
Lord Lancaster of Kimbolton
|
| Asking Member handle: |
MarkLancasterMK
|
| Asking Member Twitter reference: |
@MarkLancasterMK
|
| Member interest: |
false |
| Question text: |
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 19 December (HL3498), what filtering mechanisms exist within the service complaints system to prevent vexatious complaints. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-01-29 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
360 |
| Answering Member display name: |
Lord Coaker
|
| Answering Member handle: |
Vernon_Coaker
|
| Answering Member Twitter reference: |
@Vernon_Coaker
|
| Correcting Member ID: |
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| Correcting Member display name: |
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| Correcting Member handle: |
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| Correcting Member Twitter reference: |
|
| Answer text: |
The following guidance is provided in Joint Service Publication 831 (Redress of Individual Grievances: Service Complaints) for complaint handlers should it be considered that a complaint may be vexatious: All complaints are to be taken seriously and handl... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
11 |
| Answering body name: |
Ministry of Defence |
| Tweeted: |
true |