| Heading: |
High Speed 2 Line: Complaints |
| Question ID: |
1747512 |
| UIN: |
18240 |
| House: |
Commons |
| Date tabled: |
2024-12-05 |
| Asking Member ID: |
5065 |
| Asking Member display name: |
Rachel Taylor
|
| Asking Member handle: |
RachelTaylorNWB
|
| Asking Member Twitter reference: |
@RachelTaylorNWB
|
| Member interest: |
false |
| Question text: |
To ask the Secretary of State for Transport, pursuant to the Answer of 27 November 2024 to Question 15335 on High Speed 2 Line: Complaints, how HS2 Ltd differentiates between enquiries and complaints; and how enquiries are escalated to complaints. |
| Is named day: |
true |
| Date of holding answer: |
|
| Date answered: |
2024-12-10 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4029 |
| Answering Member display name: |
Lilian Greenwood
|
| Answering Member handle: |
LilianGreenwood
|
| Answering Member Twitter reference: |
@LilianGreenwood
|
| Correcting Member ID: |
|
| Correcting Member display name: |
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| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
There is a dedicated HS2 Helpdesk which is available 24 hours a day, every day of the year, to help with any questions or concerns anyone may have about HS2 or work being carried out. It is available via freephone, email, minicom and through the HS2 websi... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
27 |
| Answering body name: |
Department for Transport |
| Tweeted: |
true |