| Heading: |
Department for Work and Pensions: Training |
| Question ID: |
1746025 |
| UIN: |
17213 |
| House: |
Commons |
| Date tabled: |
2024-12-02 |
| Asking Member ID: |
4658 |
| Asking Member display name: |
Alex Sobel
|
| Asking Member handle: |
alexsobel
|
| Asking Member Twitter reference: |
@alexsobel
|
| Member interest: |
false |
| Question text: |
To ask the Secretary of State for Work and Pensions, what training her Department requires call handlers to complete. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2024-12-09 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4979 |
| Answering Member display name: |
Andrew Western
|
| Answering Member handle: |
andrewhwestern
|
| Answering Member Twitter reference: |
@andrewhwestern
|
| Correcting Member ID: |
|
| Correcting Member display name: |
|
| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
All directorates within DWP receive Telephony learning. This begins with new joiners receiving induction and mandatory learning which covers topics such as communicating effectively, delivering excellent customer service, keeping safe, and how to support ... |
| Original answer text: |
|
| Comparable answer text: |
|
| Answering body ID: |
29 |
| Answering body name: |
Department for Work and Pensions |
| Tweeted: |
true |