<p>We have made no direct assessment of accessibility for applicants who do not have English or Welsh as their first language. However, when we need to communicate with a claimant whose first language is not English or Welsh English we use interpreters This can be a customer’s own interpreter, a local community based interpreting service, a telephone interpretation service or a contracted face to face interpretation service. In addition, where there is a need we are also able to translate correspondence into languages other than English or Welsh.</p><p> </p><p>Our work coaches may also look at ways to support claimants through a range of local and national provision if a lack of language skills is likely to represent a barrier to work.</p>