Training and guidance is provided for working with different vulnerable groups, including customers with Autistic Spectrum Conditions. Support is also provided by Disability Employment Advisers and Work Psychologists. Work Coaches can refer individuals to personalised provision and support such as the Work and Health Programme (available in England and Wales) or Fair Start Scotland (devolved programme available Scotland). We are continuing to build on local initiatives in Jobcentre Plus, to ensure that we deliver a consistently supportive service across the country. For example: • As part of Autism Awareness Week in April 2019, we introduced short ‘Bitesize’ Autism Awareness Learning for work coaches and promoted Calm and Quiet Sessions across the network • North London District developed and organised Calm and Quiet sessions, including a toolkit for organising these elsewhere. This is being promoted across the Jobcentre network. The extension of service hours, from March 2020, will give more opportunities to run calm and quiet sessions and to schedule appointments at less busy times. Through a contract with Autism Alliance DWP has: • Developed the Disability Confident Autism and Neurodiversity Toolkit to help staff from all Government Departments to understand how to support people with Autism and associated Neuro-Diverse conditions. The toolkit was launched in April 2017. • Developed the Disability Passport ‘About Me’, to encourage disabled claimants, including individuals with Autism, to disclose their disability/ health conditions at the earliest stage to their Adviser, to improve communication and ensure reasonable adjustments are put in place. The passport was launched in March 2017.