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xoSI6vv9
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Resource
Answer
Written answer
answer has question
4iUWtCcW
answer has answering person
Amanda Jane Solloway
answer text
<p>Ofgem rules state that consumers can ask for their credit on an open energy account to be refunded at any time. Suppliers are required to comply with refund requests in a timely manner unless it is fair and reasonable for them to refuse.</p><p> </p><p>In February 2023, Ofgem completed a Market Compliance Review on Direct Debits. Through this intervention they secured supplier improvements in relation to credit balance arrangements, including improved refund timescales ensuring consumer credit balances are returned promptly when requested, and the creation of formal Direct Debit and Credit Balance Refund policies where these did not previously exist.</p>
answer given date
answer has answering body
Department for Energy Security and Net Zero
written answer has answering body
Department for Energy Security and Net Zero
Department for Energy Security and Net Zero
answering body has written answer
xoSI6vv9
answering body has answer
xoSI6vv9
4iUWtCcW
question has answer
xoSI6vv9
Amanda Jane Solloway
answering person has answer
xoSI6vv9