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<p>The Equality Act 2010 (the Act) requires service providers to make reasonable adjustments to improve access so that disabled customers of all ages are not placed at a substantial disadvantage compared to non-disabled customers. This reasonable adjustment duty is an anticipatory duty, meaning that there is an expectation for businesses providing services, including theme parks, to anticipate the reasonable adjustments that disabled customers may require.</p><p><br>Anyone who believes that they or their children have been discriminated against in the provision of services may wish to contact the Equality Advisory and Support Service (EASS) which can provide them with free bespoke advice and in-depth support. The EASS can be contacted via its website - <a href="http://www.equalityadvisoryservice.com/" target="_blank">http://www.equalityadvisoryservice.com/</a>, by telephone on 0808 800 0082, or by text phone on 0808 800 0084. The EASS may contact a service provider on a customer’s behalf to discuss the scope for meeting the customer’s concern; it also liaises with the Equality and Human Rights Commission, which has powers to enforce the provisions of the Act.</p> |