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<p>DWP have recently completed the gradual roll-out of a new DWP complaints process. Complaints are recorded against various standard DWP categories and related sub-categories. A sub-category regarding ‘Alternative formats not provided’ was introduced in May 2011 to those offices operating the new process, under the category ‘You haven't given me the information that suits my needs’, therefore we do not have the information requested prior to May 2011. Data relating to this category are available for the dates shown, but only cover areas of DWP which had rolled out the new process at that time.</p><p><table><thead><tr><td valign="top">Volumes<br /></td></tr><tr><td valign="top" /><td valign="top">May
2011 to March
2012<br /></td><td valign="top">April
2012 to March
2013<br /></td><td valign="top">April
2013 to October
2013<br /></td></tr></thead><tbody><tr><td valign="top">Complaints
received under the new complaints
process<br /></td><td valign="top">12,522<br /></td><td valign="top">48,320<br /></td><td valign="top">43,037<br /></td></tr><tr><td valign="top">DWP
category: You haven't given me the information that suits my
needs<br /></td><td valign="top">1,809<br /></td><td valign="top">8,650<br /></td><td valign="top">8,590<br /></td></tr><tr><td valign="top">DWP
sub-category: Alternative formats not
provided<br /></td><td valign="top">29<br /></td><td valign="top">69<br /></td><td valign="top">47<br /></td></tr></tbody></table></p> |