<p>Home Office colleagues are working closely together to improve our processes and ensure Biometric Residence Permits (BRPs) are issued as quickly as possible.</p><p>Caseworkers must ensure that the individual’s name, nationality and date of birth are correct and correspond to caseworking system records.</p><p>We are improving address data accuracy and ensuring that updated address data flows into the main case working system more efficiently. This will maintain the integrity of the system so that the BRP card is issued to the correct address and help reduce delays in the system.</p><p>BRP production is an automated function on our caseworking systems. However, delays can arise due to process errors. We have introduced a dedicated support function to work at speed to resolve user/process issues and to drive BRP process improvements across the end-to-end system.</p><p>Where customers encounter a delay in the receipt of their BRP, we offer a range of services to allow customers to report the delay, and we aim to resolve the problem within five working days of notification. Employers and landlords can use the Employer Checking Service and the Landlord Checking Service to verify a right to work or rent in the absence of a BRP, while Government departments and public bodies can verify status in the absence of a BRP through the Status Verification and Enquiries Checking (SVEC) team.</p>