<p>It is for the providers to consider how best to arrange personal independence payment appointments with claimants. There was no requirement for providers to provide an online service for booking appointments. It was for them to design their own appointment booking service although in the service specification issued during the procurement we actively encouraged innovation in many areas of the service.</p><p>The Government welcomes any method that improves opportunities for claimants to book appointments. We actively encourage innovation around digital access.</p>