<p>Advanced Customer Support (ACS) was introduced in 2021; therefore, information on ACS is not available for the full time period requested.</p><p> </p><p>Claimants who are identified or deemed as vulnerable are annotated with an Additional Customer Support (ACS) marker which is applied as a ‘watermark’ on their PIP record. This group will include those who may be vulnerable due to their circumstances, not just their condition. Advanced Customer Support does not have the same functionality in the PIP computer system as Additional Support. Additional Support is where a claim is not disallowed under a ‘negative determination’, when the PIP2 is not returned, and is automatically referred to the Assessment Provider for an assessment without a claimant questionnaire. A customer can be identified as having Additional Support needs in addition to Advanced Customer Support concerns.</p><p> </p><p>The information requested for the period since ACS introduction is not readily available. Providing the information would require manual examination of each individual PIP claim and could only be provided at disproportionate cost.</p>