Subject	Predicate	Object
rzol7ZkS	a	Resource
		Answer
		Written answer
	answer has question	t1UAED5g
	answer has answering person	Kevin Paul Hollinrake
	answer text	<p>The Postal Service Act 2011 already provides Ofcom, as the independent regulator for the sector, with powers to impose requirements on postal operators to protect customers. Ofcom's current consumer protection condition requires all postal operators to establish simple and inexpensive procedures for dealing with consumers’ complaints about postal services.</p><p> </p><p>Following its review of the regulatory framework for post last year, Ofcom proposed new guidance on complaints handling processes for parcel operators which will take effect from 1 April 2023. Ofcom has committed to ongoing monitoring of the new provisions and to consider enforcement action, or further regulation, if progress is not made.</p>
	answer given date	2023-02-23
	answer has answering body	Department for Business and Trade
	written answer has answering body	Department for Business and Trade
Department for Business and Trade	answering body has written answer	rzol7ZkS
Department for Business and Trade	answering body has answer	rzol7ZkS
t1UAED5g	question has answer	rzol7ZkS
Kevin Paul Hollinrake	answering person has answer	rzol7ZkS