These reforms will bring our stations in tune with what customers expect from other, modern and responsive services, including supermarkets and banks, where customer assistants help with information, support and making digital transactions on the shop floor. Together with industry we want to improve and modernise the passenger experience and moving staff out from behind the glass of ticket offices and into more visible and accessible roles around stations is a central part of this. This is an industry-led process. The outcomes of the consultations will not be known until the Ticketing and Settlement Agreement process has been concluded.