We want to move staff out from behind the ticket office window to more visible roles across stations to provide more face-to-face help and assistance to passengers. This would create an opportunity to position staff to provide support where passengers need them the most, on the gateline or platform, whilst still allowing them to help passengers with purchasing tickets when needed. Any potential changes to the opening hours of ticket offices would be led by the train operating company and would need to follow the process set out in the Ticketing and Settlement Agreement.