qt1HAhI2
type: Answer
type: WrittenAnswer
answer has question: Kxq0faUc
answer has answering person: S2QWjoiz
answer text: We want to move staff out from behind the ticket office window to more visible roles across stations to provide more face-to-face help and assistance to passengers. This would create an opportunity to position staff to provide support where passengers need them the most, on the gateline or platform, whilst still allowing them to help passengers with purchasing tickets when needed. Any potential changes to the opening hours of ticket offices would be led by the train operating company and would need to follow the process set out in the Ticketing and Settlement Agreement.
answer given date: 2022-11-03+00:00
answer has answering body: XouN12Ow
written answer has answering body: XouN12Ow