pcyMbb2V
type: Answer
type: WrittenAnswer
answer has question: FcSEKXxj
answer has answering person: S2QWjoiz
answer text: Industry is looking to make TVMs easier for passengers to use through upgrades and digitisation of more tickets and processes. Some TVMs have already been fitted with remote assistance facilities which can host a call with a remote ticket sales agent who can input customer requirements. Staff will remain available to help passengers to use TVMs or their own devices to purchase tickets. When proposing major changes to ticket office opening hours (including closures), the train operating companies are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers. This includes ensuring that passengers can easily buy the right ticket for the journey they want to make, with consideration of the product range available at the station and what support is available to help with purchase.
answer given date: 2023-07-18+01:00
answer has answering body: XouN12Ow
written answer has answering body: XouN12Ow