<p>The House Service manages a contract with Banner for the provision of both general and bespoke stationery for Members and staff of both Houses. It monitors Banner’s service through regular performance meetings and by reviewing performance metrics provided by Banner. The contract includes a dedicated account manager and a customer care hotline.</p><p>Members can purchase stationery from other providers. The contract with Banner enables them to charge any purchases from Banner to their IPSA funded account.</p><p>The contract with Banner was procured from the Cabinet Office’s agency, Crown Commercial Service (CCS), during 2021 and will be due for re-tendering during 2024.</p><p>In my capacity as a Commissioner, I shall make representations to the House Administration asking that it looks at Banner’s service delivery, when the House returns from the Christmas recess.</p>