<p>Ofcom’s voluntary industry automatic compensation scheme was launched in April 2019 - with the original signatories including BT, Sky, TalkTalk, Virgin Media, and Zen Internet - there are currently <a href="https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know" target="_blank">11 providers</a> signed up to the scheme.</p><p> </p><p>The government does not hold data on the automatic compensation scheme, as this scheme is administered by Ofcom.</p><p> </p><p>In 2020, Ofcom’s <a href="https://www.ofcom.org.uk/__data/assets/pdf_file/0012/201540/auto-comp-review-aug-2020.pdf" target="_blank">review of the voluntary compensation scheme</a> showed that the compensation paid by the original five signatories, between July and December 2019 was:</p><ul><li>£9.7m for delayed repair following the loss of service (309,000 cases);</li><li>£1.6m for missed appointment (59,000 cases); and</li><li>£9.5m for delayed provision of a new service (228,000 cases).</li></ul><p> </p><p>Following Ofcom’s review - and from April 2021 - signatories agreed to increase the rate of compensation (on an annual basis) based on the rate of CPI.</p><p> </p>